1. Definitions
a. Account/s means Cardholder’s savings and/or current/overdraft account designated by the Bank to be eligible account/s for operations through the use of the Card.
b. Account statement means a statement of account or the passbook issued by the Bank to a Cardholder setting out the transactions carried out and balance in the Account as on a given date, and any other information the Bank may deem fit to include.
c. ATM means any Automated Teller Machine in India, whether of the Bank or of a specified Shared Network, at which, amongst others, the Cardholder can use his Card to access his funds in his Account held with the Bank.
d. The “Bank” means The Bicholim Urban Co-operative Bank Ltd., “Nandanvan”, Central Office, Bicholim Goa – 403504
e. Card means The Bicholim Urban Co-operative Bank Ltd., RuPay Debit Card.
f. Cardholder means a customer of the Bank to whom a Card has been issued and who is authorized to hold the Card.
g. Charge means a charge incurred by the Cardholder services on the Card or any other charge as may be included by the Bank from time to time.
h. Personal Identification Number (PIN)is a four digit confidential number given to the Cardholder by the Bank while issuing the card or later selected by him from time to time, which is used to identify the customer at an ATM for putting through transactions.
i. Primary Account means the first account in the Accounts Particulars in the application for a card for the purpose of card operations.
j. Shared Network means RuPay Card networks, or any other networks like NFS or any other Bank’s private network called by any name.
k. Transaction means any instruction given by a cardholder by using his card directly or indirectly, to the Bank to effect some action on the account.
l. RUPAY regulations means regulations issued by RuPay to its franchisee/member banks.
m. Merchants means any person who owns or manages or operates Merchant Establishment.
n. Merchant Establishment (ME)-means commercial establishments of any nature, wherever located which honor the Debit Card and shall include amongst other, stores, shops, restaurants etc.
o. POS Terminal means Point of Sale Terminal at ME in India capable of processing transactions on which Debit Card holder can use his card to swipe/insert for making payment for purchase of goods or services.
2. Eligibility
Savings accounts with cheque book facility/Current accounts individual capacity are eligible for issue of Card. In case of joint accounts, only such accounts are permitted to be operated upon singly or either or survivor instructions shall be eligible for issuance of card. Accounts operated by joint signature or account of a minor or an account in which a minor is a joint account holder shall not be eligible.
3. Validity
The Card is valid for use at ATMs of the Bank, approved ATMs of RuPay displaying the logo. However, the Card is not valid for payment in foreign exchange. The card is valid up to the last working day of the month and the year indicated on the Card.
4. Personal Identification Number (PIN)
To enable the Cardholder to use the Card, a Personal Identification Number (PIN) will initially be issued to him by the Bank. The Cardholder shall ensure that the PIN is received by him in a sealed mailer. The cardholder should immediately upon receipt of the PIN, change the same to the PIN of his choice by using the card at an ATM of the Bank. The changed PIN should be used by the Cardholder for all his future transactions till he changes the PIN again. Under any circumstances the Card-holder should not disclose his PIN to anyone including a joint account holder and the Bank. The cardholder shall be solely responsible for the consequences arising out of disclosure of his PIN, including any unauthorized use of the card. Any instructions given by means of the card and the PIN, whether in conjunction or independently shall be deemed to be instructions given by the Cardholder, and the Bank shall be entitled to assume that those instructions are given by the Cardholder.
5. Lost Or Stolen Cards
a. If a Card is lost or stolen, the Cardholder must inform the same to the Bank. The Cardholder will be liable for all charges incurred on the card until the card is hot listed/cancelled. The Cardholder may report a Card loss over the telephone or by way of written communication letter to his branch of the Bank. The Bank upon adequate verification will temporarily suspend the Card, and will subsequently hot-list/ cancel the card during working hours on a working day following the receipt of such intimation.
b. Once a Card is reported lost or stolen and is subsequently found, the same should be promptly cut in half by the Cardholder. He/she shall take all steps to keep the card safely. The Cardholder only has to suffer and bear the financial liability on the lost or stolen Card.
6. Surrender / Replacement of Card
Card broken/damaged while in use or otherwise or lost however, will be replaced at a cost decided by the Bank from time to time. A replacement Card may, however, be issued at the Bank’s discretion against (i) a fresh application and (ii) a suitable indemnity in case of a lost Card or surrender of the Card if it is broken/damaged as the case may be. Issuance of a replacement card shall not amount to fresh contact.
The Card issued to the Cardholder shall remain the property of the Bank and will be surrendered to the Bank. On request or in the event the card is no longer required by the cardholder. The Cardholder shall return the Card to the Bank for cancellation in the event the services are no longer required by the Cardholder or if the services are withdrawn by the Bank for any reason
whatsoever. The Bank, may, in its absolute discretion issue a replacement Card, with a new PIN for any lost or stolen Card or a new PIN on the existing Card, or issue a renewal Card with a new or the same PIN on the same terms and conditions or such other terms and conditions as the Bank may deem fit subject to the foregoing provisions, the Cardholder will not hold the Bank liable in case of improper/ fraudulent/ unauthorized/ erroneous use of the Card or through a duplicate card and/or the PIN in the event of the Card falling in the hands of or through the PIN coming to the knowledge of any third party.
7. Cardholder’s Right To Surrender Card
a. The Cardholder may discontinue this facility any time by a written notice to the Bank and shall destroy the card by cut into two pieces diagonally in presence of Branch Officer. The Cardholder shall be liable for all charges incurred on the card. The Bank shall be entitled to discontinue this facility at anytime by canceling the Card with or without assigning any reason whatsoever.
b. If the Cardholder desires to close the Primary Account or even otherwise decides to terminate the use of the Card facility, he shall give the Bank not less than TWO working days’ notice in writing and forth with surrender the Card to the Bank at the Card issuing Branch and obtain a valid receipt thereof.
8.Bank’s Right To Refuse Renewal/terminate Card
The Bank may in its absolute discretion renew a card upon payment of prescribed charges. The Bank shall be entitled in its absolute discretion to refuse to issue / renew a Card to any Cardholder or withdraw the Card and or services thereby provided at any time. The Bank shall terminate the Card facility with immediate effect upon the occurrence of any of the following events.
I. failure to adhere of or comply with the terms and conditions herein set forth and also the terms and conditions that are applicable to cardholder’s accounts with the Bank.
II. In the event of default under any agreement or commitment (contingent or otherwise) entered into with the Bank.
III. The Cardholder becoming the subject of any bankruptcy, insolvency proceedings or proceedings of similar nature.
IV. Demise of the Cardholder
V. Reported lunacy/insanity/unsound mind of the Cardholder
VI. If the Bank deems that the facility is being misused/improperly used in anyway.
VII. If any adverse report is received from any of the Banks/Branches in the network. The Card shall be made non operational in case of Primary account being made inoperative by the Bank. Notwithstanding termination of the ATM Card facility, the transactions already processed but reported to the Cardholder’s branch after the termination shall be put through the Cardholder’s Account.
9. Terms of Usage
a. The Card is not transferable and shall be used only by the cardholder.
b. The Cardholder shall at all times ensure that the Card is kept at a safe place, and shall under no circumstances whatsoever allow the Card to be used by any other individual.
c. The Card is the property of the Bank and must be returned to an authorized person of the Bank on request or in the event of Cardholder no longer requiring the services. The Cardholder shall ensure that the identity of the authorized person of the Bank is established before handing over his Card.
d. The Cardholder will be entitled for all facilities granted by the Bank in respect of the Card and for all related charges.
e. The type of Transaction offered on Shared Network ATMs may differ from those offered on the Bank’s own network. The Bank will only support cash withdrawal and balance enquiry transactions at the ATMs belonging to Shared Networks. The Bank reserves the right to change the types of Transactions supported without any notice to the Cardholder.
10. Multiple Accounts/Joint Accounts
a. The Cardholder agrees that in case he has multiple accounts with the Bank, the Bank shall have the right to decided the number of accounts, which will have the Card facility on them about their charges separately.
b. Transfer of primary account or any change in operational mode thereof will not be allowed unless the Card is surrendered and dues, if any against it, are paid
c. The Bank will debit the Accounts linked to the Card for the value of all services, cash, fees, charges and payments payable by the use of the Card.
d. The Cardholder shall maintain, at all times, in his Primary Account at the Bank the minimum deposit amount as applicable from time to time during the validity period of the Card, and the Bank may at its discretion levy such penal or service charges as per Bank’s rules from time to tome or withdraw the Card facility, if at any time, the amount of deposit falls or has fallen below the minimum amount of deposit as aforesaid, without giving any notice to the cardholder and/or without incurring any liability or responsibility whatsoever, by reason of such withdrawal on itself.
e. The Cardholder or such card holder who is a Joint account holder permitted to operate upon the joint account singly authorizes the Bank to debit the account/s with the amount withdrawn and / or transfers effected by the use of the Card, as per Bank’s records. The Bank’s record for transaction processed by the ATM machine shall be binding on all the account holders jointly and each severally. All fees/charges related to the Card, as determined by the Bank, from time to time, will be recovered
by debiting any of the Cardholder’s accounts. In case any of two joint account holders desires to give stop payment/transaction instructions, in respect of operations of the Card, at least seven days clear prior notice, in writing, will have to be given to the Bank, so as to enable the Bank to make the card Hot listed or cancel the facility. Instructions given by one will be binding on other joint account holders.
11. Statements And Records
a. The Cardholder shall accept the Bank’s record of the transactions as conclusive and binding for all purposes. The printed output that is produced at the time of operation of the ATMs is the record of the Cardholder’s operations on the ATM and shall not be construed as the Bank’s record for this purpose. Transactions conducted after the normal business hours, of the bank/branches would be reflected in the Bank shocks of accounts on the next business day. For the purpose of levy of charges/interest etc., the actual date of transactions will be reckoned.
b. The Cardholder should inform the Bank in writing within 15 days from the date of transaction if any irregularities or discrepancies exist in the Transactions/particulars of the Account. If the Bank does not receive any information to the contrary within 15 days, the Bank would assume that the Account Statement and the Transactions recorded therein are correct.
c. To ensure the Cardholder’s interest, the Bank may record on camera or on videotape, at its own discretion, the access to and the presence of any person while availing the use of the Card facilities. All records maintained by the Bank, in electronic or documentary form, of the instructions of the Cardholder and such other details, and all camera/video recording made as mentioned above, shall as against the Cardholder, be deemed to be conclusive evidence of such instructions and such other details.
12. ATM Usage
a. At no time shall the Cardholder use or attempt to us the Card (a) for withdrawal or transfer (within permitted limit) unless there are sufficient funds in the Accounts and/or (b)for withdrawal or transfer with intention to default payment of his cheque/s issued to other parties. In case an ATM/POS terminal debit and clearing cheque are presented simultaneously in an account, the ATM terminal debit “would be accorded first priority over the cheque and in the event of insufficient funds after ATM/POS debit, the cheque would be returned by the Bank. It will be the responsibility of the account holder to maintain sufficient funds for cheque and other transactions.
b. The Card is operable with the help of the confidential PIN at ATM locations. All Transactions conducted with use of the PIN will be the Cardholder’s responsibility and he will abide by the record of the transaction as generated. When the Cardholder completes a transaction through an ATM, he can opt to receive a printed transaction record. The amount of available funds is shown on this ATM receipt when he uses his card.
c. The responsibility of retaining the record of the transaction generated by the ATM for Cardholder is solely of the Cardholder.
d. The Cardholder agrees that he will be allowed to withdraw cash as per limits below subject to availability of clear balance in the Account(s) or any such maximum withdrawal limits decided by the Bank from time to time. Any attempt to violate these limits would lead to withdrawing of his Card facility. The Cardholder agrees not to attempt to withdraw using the Card unless sufficient funds are available in the Account. The onus of ensuring adequate Account balance is entirely on the Cardholder.
Card Limits:
Minimum withdrawal amount Rs. 100
Per day cash withdrawal limit at Bank’s ATM Rs. 20,000
Per day cash withdrawal limit at other Bank’s ATM Rs. 10,000
Per day purchase transaction limit Rs. 20,000
13. Merchant Location Usage
a. EMV Debit card is acceptable at all ME’s in India which displays the Logo of Bank/RuPay Debit card and which have the POS terminal. The cardholder must key in the Pin and sign a Sales Slip wherever the card is used at ME and should retain the copy. The amount of transaction is debited from Primary Account linked to the card immediately.
b. Bank will not accept any responsibility for any dealing the cardholder may have with merchant establishment including bit not limited to supply of goods and services. Should the Cardholder has any complaints concerning the ME the matter should be resolved by the Cardholder with ME. In case of non-receipt of the goods and services, cardholder should file the chargeback from which will be processed by the Bank as per the RuPay Debit Card operational Rules of NPCI.
c. Bank accepts no responsibility for any surcharge levied by Merchant Establishment and debited to cardholders account with the transaction amount.
d. Any charge or payment requisition received from an ME by the Bank for payment shall be conclusive proof that the charge recorded on such requisition was properly incurred of ME for the amount and by the Cardholder using the card referred to in the Charge or other requisition except Card which is lost or stolen for which cardholder has made complaint to the Bank for marking the card as hot listed.
e. If any cardholder complaints that the Card is used fraudulently, the burden of proof of fraud lies with the cardholder. The Bank does not undertake any responsibility of any loss if incurred by the card holder on account of such fraudulent usage.
f. In case cardholder wishes to cancel a completed transaction due to an error on account of merchandise return, the earlier sales receipt must be cancelled by the Merchant and copy of the receipt for cancellation of the transaction must be retained by the Cardholder. Reversal/Debit for such transaction shall be processed manually. It is necessary for the Cardholder to produce the sales receipt for cancellation of the transaction for effecting the reversal.
g. The card should not be used for any mail order/phone order purchases or any such usage will considered unauthorized and Cardholder will be solely responsible for all such transactions.
14. Exclusion From Liability
a. Consideration of the Bank providing the Cardholder with the facility of the Card the Cardholder hereby agrees to indemnify and keep the Bank indemnified from and against all actions, claims, demands, proceedings, losses, damages personal inquiry costs charges and expenses which the Bank may at any time incur, sustain, suffer or be put to as a consequences of or by reason of or arising out of providing the Cardholder the said facility of the Card or by reason of the Bank’s acting in good faith and taking or refusing to take or omitting to take action on the Cardholder’s instruction and in particular arising directly or indirectly out of the negligence mistake or misconduct of the Cardholder, breach or non compliance of the rules, terms and conditions relating to the Card and Account and/or fraud or dishonesty relating to any Transaction by the Cardholder or his employee or agents.
b. The Cardholder agrees to indemnity the Bank for any machine/mechanical error/failure. The Cardholder shall also indemnify the Bank fully against any loss on account of misplacement by the courier or loss in transit of the Card/PIN.
c. Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the Cardholder in respect of any loss or damage arising directly or indirectly out of any defect in quality of goods or services supplied by Mechanical Establishment.
#The refusal of any person to honor or accept a Card.
#The Malfunction of any computer terminal ATM
#Effecting Transaction instruction other than by a Cardholder
#Once the Bank issues and delivers the card to the Cardholder in case the cardholder hands it over to anybody for any reason at the Bank’s premises.
#The exercise by the Bank of its right to a terminate any card.
#Any injury to the credit, character and reputation of the Cardholder alleged to have been caused by the repossession of the Card and/or, any request for its return or the refusal of any Merchant Establishment to honor or accept the Card.
#Any misstatement, misrepresentation, error or omission in any detail disclosed by the Bank.
d. Except as otherwise required by law, if the Bank receives any process summons, order, injunction, execution decree, lien, information or notice which the Bank in good faith believes calls into question the Cardholder’s ability, or the ability of someone purporting to the authorized by the Cardholder, to transact on the Card, the liability to the cardholder or such other person, decline to allow the Cardholder to obtain any portion of his funds, or may pay such funds over to an appropriate authority and take any other steps required by applicable law.
e. The Bank reserves the right to recover from the Cardholder’s Account a reasonable service charge and any expenses it incurs, including but not limited to reasonable legal fees, due to legal action involving the Cardholder’s Card.
f. In case the account gets overdrawn due to any reason, the Cardholder should provide enough funds to bring it in credit. For every occasion when the account is overdrawn, a flat fee is levied, in addition to the interest. The flat fee and interest shall be recovered at the rate determines by the Bank from time to time.
g. In the event of an Account being over drawn due to Card Transaction the bank reserves the right to set off this amount against any credit lying in any of the Cardholder’s other accounts held singly or jointly without giving any notice, wherever applicable.
h. Nothing in these terms and conditions shall affect the Bank’s right of setoff, transfer and appropriation of monies pursuant to any other agreement from time to time subsisting between the Bank and Cardholder.
15. Details of the Charges
a. Card Issuance Charges – NIL
b. Annual Charges
c. Re issuance of Card – Rs. 150 per card plus taxes
d. Cash Withdrawals – Rs. 15 plus taxes per transaction
e. Balance inquiry – Rs. 5 plus taxes
f. Issue of New PIN – Rs. 50 plus taxes
g. Mini Statement – Rs. 5 plus taxes
h. Annual Fees – Rs. 100 per annum plus taxes (first year
free)
i. Renewal of Card – Rs. 100 plus taxes
j. Charge slip retrieval – Rs. 150 plus taxes
Charges
k. Surcharge at IRTC Rs. 5 plus taxes per transaction.
l. Surcharge at Petrol Pump will be 2.5% plus taxes on the transaction amount.
